Claims
Making a claim is the time when you put your insurance to the test and we are here to make the process as simple as possible, helping to reduce the impact a claim may have on your day to day life.
We recognise how vital a prompt and efficient claims service is which is why we believe the staff who advise you on arranging and maintaining your cover have the right expertise to manage your claim.
Our experienced staff will ensure that claims are reported to insurers promptly and dealt with fairly, with a view to securing the most favourable settlement in the shortest possible time.
As soon as you become aware of a claim or potential claim, please contact us immediately. If you choose to contact your insurer directly, please let us know as soon as possible thereafter so we can ensure that we intervene as required to ensure your claim is settled to your satisfaction.
Once a claim has been notified we will:
- Assist you in compiling documentation for presenting a claim
- Monitor progress carefully with a view to securing a fair, prompt and satisfactory settlement on your behalf.
- Update you regularly as to the progress of your claim.
- Liaise with loss adjusters and other insurance company representatives as required to achieve a speedy and satisfactory outcome
- Liaise with uninsured loss providers
- Monitor and challenge insurance company claims reserves
Please contact us to discuss your specific requirements.